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Lady working in customer service

Get into customer service

Welcome to our Get into series, where we will be introducing you to certain sectors and help you understand how you can start a career in it. We are starting with customer service.

Career in customer service

Customer service is when you provide service to customers before, during, and after a purchase.

Job roles in customer service vary from representative, assistant and associate to team leader or manager. The organisations you might be working for may be various businesses such as call centres, legal, insurance or retail.

Do you need a qualification?

You can start working in customer service without necessarily having a formal qualification or education in the field. However, a 2018 report using data from the Annual Population Survey found out that people with:

  • No qualifications earned £304 per week on average
  • GCSEs at A*-C level or equivalent earned £381 per week on average
  • A-Levels or equivalent earned £435 per week on average
  • A degree or equivalent earned £694 per week on average.

Let us help you get into customer service

Learn Ealing can help you get into a customer service role, but also prepare for it with a level 2 certificate in principles of customer service. It’s taking place each Tuesday from 1 February to 28 June 2022 from 10am to 1pm online.

This is a qualification course that will give you the underpinning knowledge to work in a range of customer service roles. Learn how to best carry out customer service tasks and set yourself aside from other candidates by demonstrating to potential employers that you have completed a 21-week qualification course in customer service.

We are bringing you this 21-week course by an experienced professional teacher as a result of an adult education budget funding to increase the vocational courses to help people in Ealing upskill and find better work.

Check other customer service-related courses such as:

As promised

Councillor Bassam Mahfouz, cabinet member for decent living outcomes comments:

“Since September 2018 we’ve helped over 4,353 residents successfully achieve a total of 10,826 qualifications and training programmes.

As per the council’s Plan for Good Jobs, we are committed to develop Ealing residents’ skills and expertise so you can get into good jobs and all these vocational courses we’ve carefully prepared for you are part of this commitment.”

Where to find jobs

You will find a wide variety of job vacancies on Work Ealing’s website. You can create a personalised account and get notified when the job you are looking for becomes available.

Let us know your thoughts

Is there a sector you would like to start a career in, but you are not sure how to go about it? Let us know on our Twitter account @WorkEaling. We might be able to do a feature on it and see how we can help you.

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