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Listening to your views in the resident survey 2023

In the coming weeks more than 1,000 residents will be asked for their views on their local area, satisfaction with council services and other key topics.

The Resident Survey 2023 is about to launch, and it is one of the most important ways for Ealing Council to learn from residents what matters most to them.

Councillor Peter Mason, leader of Ealing Council, said: “The resident survey is a fundamental part of our commitment to be an open, transparent and inclusive council. It helps us to know where we’re doing well, but also where residents want to see improvements.”

Last year, results from the 2022 resident survey showed that most people are very happy with their local area as a place to live, that communities get on well together and that satisfaction with many council services is high. These were some of the best results seen in any resident survey.

Satisfaction in many areas was found to be higher than in other London boroughs and higher than in many national polls.

The survey also told the council about the things that residents are most concerned about and what needs to be improved.

The survey is one of the most important methods of listening to your views and the resident survey 2023 will help to tell us what has changed over the last year and how well the council has been acting on your concerns.

What is the resident survey 2023?

Ealing Council has commissioned an independent research agency, Lake Market Research, to carry out the survey. And their staff will be knocking on people’s doors between 10 November and 14 December.

A total of 1,250 residents will be interviewed face-to-face at their doorstep and the topics they will be asked about will include: 

  • satisfaction with the local area and the council
  • attitudes towards the council and its services
  • active travel and physical activity
  • volunteering and engagement
  • perceptions of safety and anti-social behaviour
  • communications from the council
  • wellbeing and resilience, including cost of living

How the survey will be carried out

Those asked to take part will be selected randomly in all parts of the borough to make sure that the final survey results reflect the views of all residents. This means that not everyone will be able to take part in this survey, but if you are asked then please do help to make sure that all different views are heard.

Interviews, lasting 20-25 minutes on an average, will be carried out on residents’ doorsteps using tablet-style data entry devices.

All interviewers will carry their official Lake Market Research identification cards, and also have an authority letter from the council in case requested by a resident. No monetary incentives will be offered for taking part.

If concerned, authenticity of the survey can also be checked by the calling the council on 020 8825 5000.
Should you wish to check that Lake Market Research is a bona fide market research agency, the Market Research Society can be contacted on 0800 9759596.

Residents’ views will remain strictly confidential to Lake Market Research, and no names or other identifying details will be passed to the council (or any other organisation), without residents’ prior explicit consent.

What happens next

Once the resident survey is completed, the results will be published in the new year. All feedback obtained will help the council to respond better to residents’ needs and shape decision-making to make Ealing an even better place to live, work and visit.

More information can be found on the council’s website.

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