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Unpaid carers survey: help us to help you

People who provide unpaid care for adults may receive a letter asking them to take part in a national unpaid carers survey.

The survey runs until 30 November, and from 1 October the council will be writing to a number of unpaid carers for their views on the support they receive.

Councillor Josh Blacker, cabinet member for healthy lives said: “We want to make sure that carers get the best possible support – and the best people to tell us how are carers themselves. If you receive the survey, please complete it and return it.

“The survey results will help us to help you. It is completely anonymous, and you will not be identified in any survey results published.”

The survey results will inform both local and national action plans and can be shared with those working in the voluntary sector to help inform the services they also provide.

Survey details

Only unpaid carers over the age of 18 will be contacted. The survey will ask questions on a number of topics that have been chosen nationally as indications of a balanced life alongside their unpaid caring role.

Pre-paid envelopes for returning the survey will be included in the letter. A reminder letter which includes the full survey will be sent a few weeks after the first if we don’t hear from you.

There is no online option for completing the survey but there is support if help is needed with completing it, the contact details for the team will be in the letter and they will be happy to help. Versions of the survey in a different language or larger print can be requested and the survey can be completed by telephone or in person. Ealing Advice Service are also prepared to provide support in completing the survey, contact them on 020 8579 8429 or text 07837 186733.  

The survey will only be sent to those who have been identified as providing unpaid care for someone. Please contact the team using the details in the letter if you have any questions.

The results of all the local surveys are collated and published online nationally in June 2024, where past results can also be seen.

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