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Home phones go digital

Telecoms provider BT is digitalising its landlines across the UK by 2025, which means home phonelines will be powered by your broadband connection.

If you are concerned about how this might affect you, a BT roadshow is coming to Ealing to answer your questions and explain the change.

The Digital Voice roadshow will be in front of Ealing town hall on Wednesday 13 and Thursday 14 December, between 9am and 4pm.

The BT team can offer advice on:

  • how this affects you and your landline connection
  • if you will need a new handset (most people don’t)
  • what happens if you do not have broadband

Councillor Steve Donnelly, cabinet member for inclusive economy, will visit the roadshow on Wednesday.

Councillor Donnelly said: “We’re all more dependent than ever on our phones, and I know some older residents, in particular, might have concerns about the digital transition. I encourage people to attend the roadshow and find out more.

“Although the switch is not imminent, and BT is putting in place support for vulnerable people and groups, these roadshows offer a chance to have your questions answered.”

For most BT customers, the transition to the new service called Digital Voice is simple and free with no home installation work required. And you can keep your current phone number.

Digital Voice prevents scam calls, provides clearer call quality, and allows users to divert calls to their mobile if they are away from home.

BT will contact customers four weeks before making the switch, to help ensure they’re ready to make the move.

For more information: Digital Voice

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