More online at My Account

Lady looking happy using a laptop

My Account, the council’s digital customer portal, is getting 30 new services added to it as part of the council’s digital programme committed to improving your digital experience. More than 125,000 residents and businesses are using My Account to manage their payments and engage with the council. Are you signed up yet? Better for residents […]

My Account, improving lives for residents

My Account, improving lives for residents

Almost 110,000 residents and businesses are using My Account to manage their payments and engage with the council. Are you signed up yet? The council’s digital customer portal, My Account, is making it easier for you to pay bills and manage your transactions online at your convenience. You can also report repairs and see your […]

Baby news at Hanwell Zoo

Baby grey slender loris

Hanwell Zoo’s animal family just got bigger and cuter. On 26 March, a baby grey slender loris was born at Hanwell Zoo, making history as the first loris to be born at the zoo. The tiny, yet-to-be-named baby, whose sex will be determined once it’s bigger, is doing well. The baby loris is being looked […]

Holiday fun at Hanwell Zoo

Hanwell Zoo

Hanwell Zoo will be re-opening its gates to visitors from Monday, 12 April and, with lots of new additions to its growing animal family from across the world, there is lots to see and do for visitors of all ages. Advance bookings can be made online from Monday, 5 April via the zoo’s website. Because […]

Digital champions here to help

Laptop on a table with a glass of water, notebook and mobile phone

Technology is evolving all the time but keeping pace can be a challenge. The council’s team of digital champions is here to help. While some people are excited by new technology, the rapid move to doing more things online is a worry for others. It can leave some people feeling isolated or vulnerable. But help […]

Celebrity support for Hanwell Zoo

Art by Tomasz Schefernaker

Local resident, BBC weatherman and artist Tomasz Schafernaker has kindly donated the proceeds from one of his stunning paintings to Hanwell Zoo. And you could help out, too. Arguably one of the borough’s most loved attractions, Hanwell Zoo continues to be hit financially by the pandemic and ongoing lockdown, which have stopped people from being […]

Curry on cooking

Dipna Anand, Brilliant Restaurant, Southall

As if being head chef at one of west London’s most iconic Indian restaurants was not enough, award-winning celebrity chef Dipna Anand has been cooking up a storm across the nation with her top tips for a tasty curry and a lockdown of fully loaded sweet treats on social media. Like so many businesses across […]

My Account making it easier online

Laptop, online, digital

The council’s digital customer portal, My Account, is making it quicker and easier for you to pay bills and manage your transactions online at your convenience. Are you signed up yet? My Account gives you more control and helps you stay informed about your personal circumstances, while reducing the need to rely on council staff […]

Be the light this Holocaust Memorial Day

Be the light in the darkness

As a result of the COVID-19 restrictions in place in much of the country, Holocaust Memorial Day 2021 is being marked nationally with online ceremonies on Wednesday, 27 January. The theme this year is ‘Be the light in the darkness’. Ealing Council will be honouring Holocaust Memorial Day 2021 with a pre-recorded ceremonial video with […]

The beauty of convenience: Do more online

Ravina Naher, in Beauty Angels, Tentelow Lane, Southall

The council is continuing to help residents and businesses do more online at their own convenience. Having services including council tax, housing rents, repairs and benefits and business rates available online means that customers can manage their transactions with the council 24/7, via a single portal, My Account. My Account is the council’s customer portal […]

Green is the new black

WEEE bank near South Ealing Station

Black Friday, taking place on Friday, 25 November could be the perfect opportunity to upgrade your TV, buy those super smooth hair straighteners or replace your tired washing machine. While lots of people will be taking advantage of the too-good-to-be-true sales, the recycling team is reminding residents to dispose of their old, unwanted electricals responsibly. […]

Birds of a feather

Red-crowned-crane

Curlews and puffins have joined other species like cuckoos, house sparrows and turtle doves on the list of birds whose populations are in big trouble. Ealing News Extra investigated what the Brent Lodge Animal Centre, Hanwell, is doing to help. The UK’s bird population can be split in to three categories of conservation importance – […]